Customer Portal

Give customers 24/7 real-time repair tracking and self-service convenience. Reduce phone calls while increasing transparency and satisfaction.

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Real-time Status Tracking

Customers can check their repair progress anytime using a secure unique link sent via WhatsApp or SMS.

Automated Updates

Instant notifications via WhatsApp, SMS, or Email on every status change.

Digital Approvals

Customers review and approve estimates and final bills directly from their phone.

Repair History

Easy access to past service records, invoices, and warranty details.

Everything you need for happy customers

Repair Manage’s Customer Portal transforms customer communication by offering complete transparency and self-service options.

  • Self-service repair status dashboard accessible via link
  • Digital invoice and receipt viewing & download
  • One-click estimate and job approval from mobile
  • Appointment booking and rescheduling
  • Secure photo and document sharing
  • Post-service feedback and review collection

Engineered for Modern Nepali Repair Shops

High-performance tracking modules that keep your service counter moving efficiently.

WhatsApp-First Experience

Fully optimized for WhatsApp — the primary communication tool for customers in Nepal.

Mobile Optimized

Beautifully responsive design that works perfectly on all smartphones.

Brand Customization

Show your shop logo, colors, and contact details inside the customer portal.

No Login Required

Customers can track their repair using just the ticket link — maximum convenience.

Secure & Private

Token-based secure access ensures complete data privacy.

Why Customer Portal Matters for Your Business

  • Significantly reduces daily phone calls
  • Improves customer satisfaction and trust
  • Provides 24/7 access to repair information
  • Creates better overall customer experience
  • Helps build long-term customer loyalty

Frequently Asked Questions

Common structural inquiries regarding our solution.

It is a secure self-service page where your customers can track repair status, view invoices, and approve estimates without calling the shop.

Yes. They can review estimates and give instant digital approval.

Yes. It is fully responsive and optimized for mobile devices in Nepal.

Yes. We use token-based secure access with encryption.

Ready to Simplify Your Repair Workflow?

See how RepairManage helps feature-rich repair shops like yours manage tickets, inventory, and customers more efficiently.

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